Frequently Asked Questions (FAQ)

You may be looking for support to Live – get through the day; or to Heal – care and tend to emotional wounds; or to Grow – using your gifts, strengths, and story to enrich your life and those you Love. We want to support you through every step of this process, as well as answer any questions you may have. Below we’ve listed a few of the questions we get the most often, but if we missed anything, please give us a call at (260)244-0264 and we will help in any way we can!

Which building will my therapist be in?

If your appointment is with Joan, Season, Courtney, Lori, Lyndsay, Lisa, JanJoe Hoffman, Stephanie, or Joe Graham, you will go to Building 1 (360 N. Oak Street).

If your appointment is with Nikki, Christy, Haley, Jamie, Brett, David, Kristen, or Skye, you will go to Building 2 (350 N. Oak Street).

What can I expect in a therapy session?

A session for adults and adolescents lasts 50 minutes. For children the session is generally 45 minutes. For therapy to “work,” you must be an active participant, both in and outside of the therapy session.

What kinds of people go to a therapist?

All kinds—children, teenagers, adults and families. The purpose of therapy is to help a person or family improve their overall satisfaction with their life. For some people, therapy gives them tools to help them deal with specific life changes such as teenagers leaving home, divorce, death, job loss, chronic illness, etc. For others, therapy is helpful for dealing with more long-term difficulties such as depression, anxiety or a more chronic form of mental illness.

What if I don’t know what my goals are for therapy?

Your therapist will help you to identify appropriate goals. During the course of therapy your goals may change. However, establishing a direction will help you get the most out of the experience.

What kinds of records are kept and how is my privacy protected?

Written records are kept in compliance with federal and state law and professional mandate. Such information includes basic contact information (i.e., name, address, phone numbers, emergency contact information), clerical information related to billing and insurance (i.e., social security number, insurance policy numbers), and progress notes and treatment records.

Who should I talk to with questions about billing?

If your question is regarding insurance, you should talk to Amy Bonham. If your question is regarding payment plans or a balance on your account, you should talk to Pam Ousley.